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ITIL V4 Foundation
This course provides delegates with an introduction to the core concepts of ITIL V4. It helps you understand how the ITIL 4 principles can improve an individual’s work and the work of the organization.
The Information Technology Infrastructure Library (ITIL®) framework has become the standard in IT Service Management. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
This course provides an introduction to service management and the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL.
What you will learn
Module 1 – ITIL 4 OVERVIEW
Module 2 – KEY CONCEPTS OF ITIL
Module 3 – THE FOUR DIMENSIONS OF SERVICE MANAGEMENT
Module 4 – THE ITIL SERVICE VALUE SYSTEM (SVS)
Module 5 – THE ITIL GUIDING PRINCIPLES
Module 6 – GOVERNANCE
Module 7 – THE SERVICE VALUE CHAIN
Module 8 – CONTINUAL IMPROVEMENT
Module 9 – KEY ITIL PRACTICES
Module 10 – OTHER ITIL PRACTICES
What is Included
All LASU CBT 18 courses comes with the following:
Up-to 8 hours of instructor-led training for 3 days
8 hours of lab access each day
Services We Offer
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